"I was well looked after and always reassured by..."

About: Royal Lancaster Infirmary

What I liked

My first ever hospital stay at age 65. No idea what to expect. Two days on ward 33 and 12 on ward 37. All staff kind, helpful, cheerful and reassuring, did a lot to keep me positive as I had to have a colostomy op. Everything was explained to me and nothing was too much trouble. I do wonder if some folks bad experiences/complaints aren't coloured by their own attitude. I was pretty apprehensive about the surgery and only had a day to get used to the idea but was pleasantly surprised at the way it was all handled.

The food wasn't bad either - managed to gain a few pounds which was good as I had lost a lot pre-admission.

What could be improved

The usual - staff overworked, need more nurses on, and it would have been nice to see the same faces more often rather than so many different ones, but they were all great. Thank you so much.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Lancaster Infirmary

Thank you for your kind comments regarding your experience on Wards 33 and 37, together with your feedback on where we can improve. We will pass your message onto the Head of department to consider further and share with the team.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/

  • {{helpful}} of {{total()}} people think this response is helpful