"Will do utmost to ensure not readmitted to this..."

About: Sandwell General Hospital

What could be improved

Communication, Information, Privacy & Dignity, Inclusion of carers/family members

Anything else?

99% of the clinical staff were unapproachable and did not appear keen to update on patient status to patient or immediate family members. Little evidence of positive interaction between staff/patients. Dingy and depressing environment looked like something out of the dark ages.

Story from NHS Choices

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Response from Sandwell General Hospital

I am sorry that you were so dissatisfied with our service. If you would like to email me at johnadler@nhs.net I would be happy to look into your concerns. Thank you John Adler, Chief Executive.

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