"Shouldn't have been worried about my colonoscopy at all! "

About: New Victoria Hospital / Day surgery

(as the patient),

I was referred to hospital for a colonoscopy and endoscopy. I was so nervous and worried, I was dreading the appointment.

I shouldn't have worried at all - the staff were so lovely, they completely put me at ease, they explained everything, every single step. All the nurses were wonderful, everyone infact - including the receptionist.

I wouldn't worry at all next time, I am completely relieved.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for your kind message about the care you have received from the staff involved in your treatment at the New Victoria Hospital Day Surgery Unit. I was very pleased to read that you have received such excellent attention from the staff and that that has helped you feel confident about your care.

I have passed your message on to those responsible for the service in order that they can bring your comments to the attention of the staff who were involved in your care. I am sure they will be delighted to read your kind and thoughtful remarks.

Thank you so much for taking the time and trouble to write to Patient Opinion with your most positive and appreciative comments.

Very best wishes for now and for your future care,

Regards,

Paul

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