"The treatment that I received was First Class at..."

About: Kent & Canterbury Hospital

What I liked

From the moment that I set foot in the hospital I was impressed with the attitude of the Staff. When it became obvious that I didn't know where to go I was approached by a member of the Staff offering assistance. This caring attitude persisted where ever I went..... The assessment interview,the pathology department,the imaging department, the ward....the porters who took me anywhere...The staff in the Intensive Care Unit..especially these special ladies who looked after me and for whom nothing was too much problem..We are asked not to mention names but the Vascular Surgeon who was, and is a special individual, must be mentioned. He explained everything to me in a matter of fact manner and gave me great confidence. Aspecial Gentleman indeed. So much appears in the media about failings in the N.H.S. but none of them was apparent in my experience. I was treated with respect and with great care at all times and I offer my sincere thanks to all the Staff at what is, in my view, a splendid Hospital. Thank you all.

What could be improved

In my case everything was fineI

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

Donald,

Thank you or your kind feedback, I am really pleased that you had a positive experience at the Kent and Canterbury Hospital and that the entire team were caring and supportive. Coming into hospital can be a worrying time, so it’s great to read that you had a good experience and our staff made you feel welcome. I will pass your comments onto our team; I know they will be delighted with your feedback.

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