"Very satisfied with care I have received."

About: Shotley Bridge Hospital Site

What I liked

All staff, including the health care assistants have a lovely attitude and made me feel at ease on my recent visits. I've also had to visit the out of hours service with my children in the evening and at weekend. The GP's who saw my children were also exceptional in their attitudes.

What could be improved

It was all good but maybe the doctor's timekeeping.........

Story from NHS Choices

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Response from Shotley Bridge Hospital Site

Dear Susan,

Thank you for providing feedback on your recent visits to Shotley Bridge Hospital.

I am very pleased to hear that you generally had a positive experience and that you are happy with the care you and your children received. Your comments regarding the doctors timekeeping have been noted.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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