"Hope I do not have to come to often not a pleasant..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Not a lot.

What could be improved

Waiting time could be improved for appointments.

Anything else?

On my arrival to-day it was the same as every other time I have been the parking outside in the disabilty spaces were all taken because there is not enough of them I am disabled and cannot walk very far so by the time I get in the hospital I face an even longer walk to get where I am going whoever designed this hospital certainly did`nt do it with the elderly and disabled in mind.Going back to the parking that is just a free for all you have people trying to park buses dropping people off and taxi`s it was like a circus what a farce! When you arrive in the reception area you have people all over the place and I stood and observed a man on his cleaning machine going over and over the same area of floor just really getting in peoples way but I think he was enjoying playing because on our way down to outpatients the floor was filthy.Also sitting waiting for my appointment which took about an hour you have chance to watch what is going on there seems to be a lot of nurses walking backwards and forwards doing nothing apart from having a good natter. I have no complaints about my treatment from the doctor that was exellent.By the way is it not about time the smoking was stopped outside the main entrance it is not nice to get a faceful of someone else`s smoke.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are pleased to hear that the care you received at the hospital was excellent. However, we apologise that your experience of getting to and from your appointment was not satisfactory.

In order for us to fully address your points, please contact the PALS team (details below). We are making significant steps to address the issue of smoking outside the main entrance. PALS can also advise you about where the disabled car parking spaces are located - the drop-off loop is a busy area so it might be easier to park in one of the many car parks. In total, 240 disabled spaced are available with 33 of those being in open-air car parks located within close proximity to the main entrance of the hospital.

Please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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