"Awful left feeling more depressed"

About: North Manchester General Hospital

What I liked

I had an appointment at the day service unit for surgery to remove all my top teeth and fix 4 broken ones at the bottom. I attend at 7am and waited finally at 7:45 the doors where open and then was told to wait in holding area. I was seen by about 4 different people and at 11:30 was told I was next to go down. At 2:30pm I was still waiting so I asked the reception lady and she went to find out what was happening the ward sister came to me and said " that morning surgery had over ran and my surgeon had gone to Rochdale and there was trying to find someone to do it for me" this is poor I was never told and as I suffer with depression and anixety this make these worst and have upset me alot. I will be submitting a full complaint and will also try and get in touch with others who left because of the poor Service.

This is a very unfit hospital I have been into my local hospital many times and have been treated with respect. I have put my expereince down to having a weaken immune system as the service has been poor I really do think a public survey is required to see whoelse has been left to feel worthless, and depressed even more.

I know the reply will be contact PALS well no they can contact me, I've spent enuff money on getting to appointments and arranging for people to look after my animals, home why I was in hospital. I also expect the surgeon to meet me face to face to say he is sorry and that he will travel to my local hospital and do what he is paid to do and what I was there for. No wonder people don't turn up to appointments when they are treated like dirt.

Will be looking into other aveunes to get my money back, a full apolgy this has really left me so upset, this was suppose to a new start for me but well that you North Manchester

What could be improved

Staff Training

Decent surgeons

Communcation with patients

Anything else?

Please provide the full details of the Manager of this hospital whom I can write to

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Manchester General Hospital

Thank you for leaving comments about your care at North Manchester General Hospital's Day Case Unit, and we are sorry to hear that you felt unhappy at the care you received. We would be very happy to ask the Patient Advice and Liaison Team (PALS) to contact you in order that we can investigate your concerns properly. However, for us to do that could you please contact us and leave your name and telephone number or contact details so that we can contact you directly. If you would like to make a formal complaint, then please contact the Complaints Department who will explain the complaints process in full. You can contact them by telephone on 0161 604 5897, or if you prefer to write in by letter, please address the envelope to Complaints Department, Ground Floor IM&T Building, Pennine Acute Hospitals NHS Trust, Delaunays Road, Crumpsall, Manchester M8 5RB.