"professional caring staff in a busy department"

About: Fairfield General Hospital

What I liked

my mother came to the department on 16 1 12 with chest pain - which eventually was ruled out as cardiac pain. the nursing staff were exceptionally professional and helpful and as my mother has mild dementia were extremely patient with her. the doctor we saw was also professional and kept us well informed throughout. my mother had to be moved to ward 7 for an overnight stay and unfortunately we had a long wait for the bed to be available. again even though the area was busy with patients requiring more urgent care we were kept informed throughout the wait and my mother reassured.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Fairfield General Hospital

Thank you for your positive feedback regarding your mother's treatment at Fairfield General Hospital. We are pleased to hear that you were kept informed of your mother's progress and that she felt reassured during her stay. We will forward your comments on to the ward manager to share with staff.

Many thanks once again for taking the time to leave your feedback.

  • {{helpful}} of {{total()}} people think this response is helpful