"Good nursing care - bad communication with..."

About: Cumberland Infirmary

What I liked

Generally friendly ward staff - very caring attitude of most healthcare assistants.

Staff nurses and ward sisters explained reasons for treatment and medication to reassure.

What could be improved

I had to wait 3 days before seeing someone from cardiology - I had been told I would be moved to that ward but was not. I am still waiting for an angiogram after being discharged 26/11/11. I have been told that the doctor who saw me did not complete the necessary paperwork and I have not been on the list for 6 weeks! This is very distressing when I am on a number of tablets with side effects and I want to know what is wrong if anything and get back to normal.

Cleanliness of toilet area in the second ward I was moved to. I had to ask for it to be cleaned.

Standard of c leanliness was not consistent between the wards.

Anything else?

Early morning staff bringing round water always chatted loudly to each other - this seems unnecessary when patients are ill and still trying to sleep. Also, noisy footwear worn by some of the staff - clicking heels on the floors can seem very loud in the night when you are trying to rest!

Story from NHS Choices

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Response from Cumberland Infirmary

Dear Sir/Madam –

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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