"My mum's experience at Musgrove Park."

About: Musgrove Park Hospital / Accident and emergency

Posted by cams (as a relative),

My Mum, an 81 year old lady, was receiving End Of Life Care at home. She fell and fractured her femur, she had to go into hospital, Musgrove Park Taunton. She was admitted to an orthopedic ward and the Doctors were lovely. I can not fault their care and attention. However I found the nursing staff who treated my mum were horrid. My mum was poorly, I had been looking after her at home she was scared and in pain, I felt the nursing staff showed her no compassion.

Mum had surgery and the anaesthetic had left her slightly confused i asked if i could stay i was not allowed, i did stay until she was settled and asked the staff to call me if she became unsettled, as this was out of character. My Mum had her mobile phone with her and she called me when she was in pain and the nurse refused to give her pain relief.

She called in tears at 0500 one morning to say something bad had happened and she was screaming down the phone. I arrived at the hospital 15 min later, to find my mum had fallen and was in absolute agony. We went to Xray. I received no clear answers from the staff.

I watched my mum deteriorate and her dignity fade, she needed surgery but was to poorly to receive it. I demanded that i took my mum home as she was in so so much pain and I fel the hospital was not giving her adequate pain relief. I could see my mum was dying. I said to the staff she was dying. I found some of the staff were unhelpful and showed no compassion at all. I took mum home and she died just 12 hours later

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Responses

Response from Lucy Nicholls, Development Officer, Somerset LINk on 19/01/2012 at 12:31

Hello,

I am very sorry for your loss of your mum and I'm so sorry to read about your and your mum's experience of poor care at Musgrove Park Hospital. It sounds very traumatic and upsetting for both of you.

The Somerset Local Involvement Network (Somerset LINk) is a network of patients and patient groups across Somerset. We monitor the stories about local services that are posted on Patient Opinion. Thank you for sharing your story, which helps to inform our work holding local services to account.

I hope that Musgrove Park Hospital respond to your story in a way that you feel is satisfactory. I'm glad that you got your mum safely back home before she died. You have obviously done so much caring your for your mum and speaking out on her behalf, and I'm sorry that you didn't have better support when you needed it.

Best wishes,

LUCY

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Response from Martine Price, Head of Patient Experience, Taunton and Somerset NHS Foundation Trust on 20/01/2012 at 10:54

I am very sorry to read of the poor experience of care that your Mother had at such a sad time. I would really like to talk to you to hear more about your Mothers care with us and understand why we were not able to help at the time.

Please contact me on 01823 343536

Martine Price

Head of Patient Experience

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