"Process seems over managed"
About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team Sentinel Healthcare Southwest Community Interest Company Referral & Appointment Booking Team Plymouth PL6 5QZ
Posted by Shiner920 (as ),
This initial stage of the process seems to be over managed. I responded to a telephone message and made an appointment, then I received a letter telling me that the telephone message had been left for me.
Whilst it is good to know that patient opinion is being sought, surely the appointment making process could be part of a larger survey at the conclusion of treatment. Cost could therefore be reduced, hopefully for the benefit of patients.