"Great Doctors and Nurses working in 3rd world..."

About: Queen's Medical Centre

What I liked

This was my grandson's 3rd stay since August 2011 - 99.9% of the medical staff were fab & lovely kind staff.

-but continuity of care is poor - so many different medical staff all asking the same questions over and over makes you feel very insecure as to whether any one person really knows much about your condition (which shows on the medical notes as incorrect info is written down)

Infection control is poor - out of 10 would rate 1- Hand gel is in place and used but is a very tiny part of infection control - beds are far to close for people with different virus's and thus infection is passed from person to person. On my visits (3 days each time ) floors were dry mopped only - half heartedly - I never saw any surfaces wiped of cleaned by cleaning staff . when a patient was discharged the bedding was taken off and one side of the rubber pillow wiped with a wipe and the top side of the mattress wiped. - what about all the bed guards/rails/ tables/chairs/curtains/medical equipment etc !!!!!!!! - if my house was cleaned like this I would sack the cleaner - come on NHS - expensive ads have been aired on TV about Swine flu infection control - so start taking your own advice !

What could be improved

See above

Anything else?

See above

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Medical Centre

Thank you for taking the time to offer your feedback. We always appreciate an opportunity to consider how we may improve our services.

It can sometimes feel that medical staff ask the same questions a number of times. Frequently there are patient safety reasons for doing this.

Patient safety is our priority. I can confirm that the spaces around our beds are compliant with regulations. We work hard to ensure that infectious patients are nursed away from those who are infection free. Cleaning schedules are displayed on the walls in each of our wards and compliance with these is audited monthly. Spot checks on standards are undertaken daily. The audit score for the period in question was above the acceptable standard.

We are very sorry to learn that you observed cleaning procedures for a bed space that fell below the standard we would like to maintain. We do use wipes that are specifically recommended for bed cleaning. The cleaning procedure includes all surfaces, including bed rails, furniture in the vicinity and any medical equipment that has been used for and by the patient. If you would like to get in touch with us to provide more detail we will look into this for you and where appropriate.

We would like to thank you for your kind comments about our medical staff.

  • {{helpful}} of {{total()}} people think this response is helpful