"Efficent but not always friendly / welcoming."

About: Shotley Bridge Hospital Site

What I liked

A very quick efficent service; doctor on duty was pleasant, friendly and reassuring. !

What could be improved

The receptionist could have been more friendly - a smile perhaps may have helped

Story from NHS Choices

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Response from Shotley Bridge Hospital Site

Dear Anonymous,

Thank you for providing feedback on your recent visit to the Minor Injuries Unit at Shotley Bridge Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received. Your comments regarding the receptionist have been noted.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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