"Fantastic, quick, efficient and as comfortable as..."

About: Wansbeck Hospital

What I liked

I was admitted having rung NHS direct and been quickly given an emergency appointment. I had a high temperature and severe pain below my ribs. The doctor was concerned that I had gall bladder problems. Once admitted, I was seen within 20 minutes and given a bed on Ward 4 within an hour and a half. the doctors and nurses in A & E were kind and helpful, informing me at all times about what was to happen. The staff on Ward 4 were really lovely. I was offered pain relief when needed and kept extremely comfortable. Even though there was a lady opposite who was very poorly and required a lot of the nurses' time, they were stiil there for me (not that I was too demanding!). I want to thank everyone of the staff for their kindness and help. I could see how very busy they all were and am very grateful. Too much negativity surrounds the NHS. This was the first time I had had to have emergency treatment and I can't praise the service I was given enough. Please pass on my thanks to all the staff on Ward 4 and the doctors who carried out my gall bladder surgery.

What could be improved

Nothing

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wansbeck Hospital

Thank you for your comments posted on this website regarding the care afforded to you in the Accident and Emergency Department and Ward 4 at Wansbeck General Hospital.

Patient feedback is always appreciated and I trust that you are continuing to make a full recovery. I will pass your comments onto the staff concerned. Thank you for taking the time to write.

  • {{helpful}} of {{total()}} people think this response is helpful