"Good"

About: Heartlands Hospital

What I liked

Everyone was very helpful and kind. Treatments and doctors' visits were timely and their timing was clearly explained.

What could be improved

The hospital food is what it is. The private shops and the cafeteria available on the premises provide a basic offer of meal choices (together with a surptisingly vast array of unhealthy snacks).

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Responses

Response from Heartlands Hospital

Thank you for your feedback regarding your treatment at Heartlands Hospital. We are delighted to hear the treatment given was excellent, which we would expect for all our patients.

With regard to unhealthy snacks, the cafe and shops are run by private companies and they do ensure there are healthy foods available, i.e fresh fruit and vegetables, yoghurts, salads, etc but I will pass on your comments to the management of the shops to see if there is more they can do to promote healthy eating.

Thank you again for taking the time to share your feedback.

Catherine Williams

Patient Engagement Office & Project Manager

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Thank you for your feedback regarding your treatment at Heartlands Hospital. We are delighted to hear the treatment given was excellent, which we would expect for all our patients.

With regard to unhealthy snacks, the cafe and shops are run by private companies and they do ensure there are healthy foods available, i.e fresh fruit and vegetables, yoghurts, salads, etc but I will pass on your comments to the management of the shops to see if there is more they can do to promote healthy eating.

Thank you again for taking the time to share your feedback.

Catherine Williams

Patient Engagement Office & Project Manager