"Not a nice experience at all!"

About: Blackpool Victoria Hospital

What I liked

The food in the restaurant was lovely.

What could be improved

Had to go to pathology for a blood test, the person who took the blood was rude and ignorant. If you don't enjoy your job and don't have any empathy for your patients then don't do it!

Anything else?

Some of the staff need to remember they are dealing with people...real human beings, a few manners will go a long way!

Story from NHS Choices

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

The Lab manager has taken your concerns seriously and has discussed them with the team to make them aware of your views. If you have any further problems please contact the PALS team on 01253 655588.

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