"Mixed, but I could not recommend it to my sister"

About: Homerton University Hospital

What I liked

The midwife who finally delivered our baby was wonderful, calm and competent. She listened to what was happening to me and to the baby and her judgement was sound. I would recommend her to anyone.

Once our baby was born, the paediatric team were great, on the scene immediately and responded rapidly.

What could be improved

The maternity/delivery wards were overcrowded and they were in a rush to push people through.

The doctor (registrar) did not properly consult me about either the decision to induce labour or the method.

The minimal information I was given about the drug used (misoprostol) turned out to be incorrect.

I was given an unmeasured dose in the form of a broken tablet.

I had 4 changes of midwife in what was only a 3 hour labour (despite the baby showing signs of distress due to the speed of contractions induced)

One of the midwives advised me to pray.

Anything else?

The hospital lost my blood / test results twice during my antenatal 'care'

The staff are mixed in terms of their people skills - some of them are casually rude to everyone

I have never heard anyone apologise, acknowledge that something wasn’t perfect, or take personal responsibility for any aspect of patient care.

Story from NHS Choices

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