"Very good."

About: East Surrey Hospital

What I liked

Some of the nurses on SAU were excellent , especially one and a sister on nights who;s name I didn't catch.

The Junior Doctors I encountered were very good.

The theatre porters were excellent.

The people that serve the food and drinks were very nice.

The three wards that I stayed on were very clean.

What could be improved

The two nurses on the SAU unit were bone idle , on one occasion the patient in the bed opposite mine pushed his emergency button , it took 15 mins for one of these nurses to respond,they then moaned because the patient had relived himself in bed ( incident happened early hours of morning SAU unit.

On another ocassion , a nurse sat playing card games on their computor while another nurse did all the work , this was on the overflow ward for Buckland.

It might be usefull if some of the Doctors bothered to read their patient notes.

Anything else?

I would recommend that you get the excellent nurse mentioned above to train staff in the correct way to treat patients.

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Response from East Surrey Hospital

Thank you very much for your positive comments on your recent stay which will be conveyed to the staff concerned. The comments about the two nurses in SAU will be passed to our Chief Nurse.

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