"Overall experience was extremely poor."

About: Frimley Park Hospital (Frimley)

What could be improved

Don't ever get sick over the Christmas period, the care you will receive is shocking. No medical review or decisions about treatment were made for a 4 day period over Christmas and then again for 3 days over the new year and consequently the infection got worse and worse. When a decision was finally made how to treat the infection (a Friday) drugs were not available to treat the infection until the Sunday night so yet another weekend with no treatment for what could be life threatening symptoms. Really unhappy with the care my partner received. On previous admissions there has also been poor care which we did not report but I feel so annoyed about what has happened over Christmas that I feel I have to write to say how poor the care was.

Anything else?

I am concerned about logging this comment as my partner requires ongoing care at the hospital but I feel so upset about how little the hospital seems to value him as a patient that I have had to log this comment.

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Response from Frimley Park Hospital

Thank you for bringing your and your partner’s experience to my attention.

From the information you have given, I agree it is not an acceptable standard of care.

I would like to assure you that when we are approaching bank holidays, whilst many organisations provide minimal services, at Frimley Park we try to roster additional medical and other staff to ensure there are daily ward rounds on all wards.

From your comments it is clear that we should have done things differently for both your partner and you. To enable me to investigate this further, I would appreciate having some more details so that we can see if we could have improved the services provided. I would therefore ask you to contact our Patient Advice and Liaison Service at palsusers@fph-tr.nhs.uk or 01276 526530.

I would like to offer you my personal assurance that your partner’s ongoing care will not be compromised in any way by this posting. In fact we are always keen to learn from patient experiences so that we can improve our service delivery and staff training.


Mary Dunne

Director of Nursing, Quality & patient Services.

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