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Top class care and professional staff

Story from nhs.uk

"Top class care and professional staff"

About: The Royal London Hospital

What I liked

Was taken in by ambulance with a serious, uncommon illness, which was immediately diagnosed and treated. Spent 12 days in intensive care - very helpful staff.

What could be improved

Food was poor, too many agency staff meant a lot of repetition of case notes, etc.

Anything else?

Got very tired of the consistent moaners, those who were not happy with anything that was done for them.

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Responses

Response from The Royal London Hospital 12 years ago
The Royal London Hospital

Submitted on 13/03/2012 at 12:39
Published on nhs.uk on 14/03/2012 at 04:01

Thank you very much for taking the time to send in your feedback. We are very glad you had such a positive experience of orthopaedics at The Royal London Hospital. We are particularly pleased to hear that you found the service to be top class and staff to be professional and helpful. Your kind comments are much appreciated and have been passed onto the service that you referred to.

You may like to hear that we are soon to move to a new menu system that will improve the food service to patients

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