"Staff should be replaced for people that cares..."

About: The Royal London Hospital

What I liked

Nothing

What could be improved

The midwives should at least pretend that they care about the patients. I know is there daily job but if you attend emergency service while pregnant it would be nice if you were treated with respect and care.

I was left for more than 2 hours monitoring my baby with a window open behind me. I felt sick and my husband approached one of the midwives to assist but at the end I have to take everything out myself and run to the toilet.

After over 2 hours I left the hospital and still I don't know what's wrong as no one was willing to explain me anything.

Anything else?

You should choose your staff with care specially for this care. It is extremely frustraiting to be treated like an animal while you are in pain and worried.

Story from NHS Choices

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Responses

Response from The Royal London Hospital

We would like to apologise that you have had such a poor experience of the Maternity Service at The Royal London Hospital. This is certainly not what we wish any patient to experience and such behaviour is a world away from the kind and compassionate care we aim to achieve for every patient, every time.

At the end of February 2012, the maternity service moved into a brand new unit within the new Royal London Hospital. The new labour ward has more rooms, 31 single en-suite rooms (compared to just one en-suite room in the old hospital). Nine of these rooms are mid-life led and we aim to support a more homely environment with the use of birth pools and double beds, so that partners can stay. This is the first time that maternity service has been brought together under one roof, and it will improve the quality of the facilities that we can provide to all of service users.

Regrettably, without knowing the exact details of your experience we cannot provide further comments here. However, if you would like to have this matter fully investigated, please contact the Trust by calling our Patient Advice and Liaison Service (PALS) on 020 7943 1335 or emailing our complaints team at complaints@bartsandthelondon.nhs.uk

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