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very disatisfied

Story from nhs.uk

"very disatisfied"

About: Croydon University Hospital

What could be improved

The staff needs to speak to the patients about everything from waiting times, i waited over 2 1/2 hours and nobody had the decency to speak to me, right up to your care at that time, i was just put into a room and left there for another 40 minutes

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Responses

Response from Croydon University Hospital 12 years ago
Croydon University Hospital

Submitted on 06/01/2012 at 17:26
Published on nhs.uk on 07/01/2012 at 12:35

Thank you for taking the time to share your comments. Keeping patients informed on waiting times and the clinical reasons for any delay is important to us, and we are sorry that this did not happen for you.

You do not mention what department you are referring to, if it was A&E the matron has asked you contact him directly so he can make sure he talks to the right people. He can be contacted via email johnny.wells@croydonhealth.nhs.uk or by phoning switchboard on 0208 401 3000 and asking for Johnny Wells, matron for accident and emergency.

If it was a different department please contact our PALS team on 020 8401 3939 who will be able to put you in touch with the right person.

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