"I think it unacceptable when you have a broken leg..."

About: Burnley General Hospital

What I liked

I visited Burnley general Hospital urgent care around about the 7th October, a plate inserted in my leg to repair a break had failed, I was x-rayed and an appointment was made for me to be seen in the fracture clinic the following week, where I was told a CT scan would be required, it was three weeks before the scan was done. I heard nothing from the Hospital so rang the consultant’s secretary and was told that a second opinion was required and they would be writing to a Consultant in a Manchester Hospital. At the beginning of December I again rang the Consultants secretary and was told that the letter had been written and was on her desk waiting to be signed!, I rang the Manchester Hospital to-day 6th Jan and was told they received the letter on the 22nd Dec and an appointment had been made for me on the 31st of Jan. So it took over three months for Burnley general Hospital to arrange a scan and write a letter, it will be four and a half months before I see the Consultant in Manchester and during this time I have been hobbling round on a broken leg, not sleeping because of the pain, pretty much housebound, and stuck in a chair. I have had scheduled admittance to Burnley and Blackburn Hospitals in the past and the treatment I received was second to none, I hope this, what I consider an appalling lack of urgency is a “one off” and not the norm when you visit urgent care at Burnley.

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Response from Burnley General Hospital

We are sorry to hear that you are unhappy with your recent experiences at Burnley General Hospital and we would like to look into the issues you have raised further, if you are happy for us to do so. To allow us to investigate further we would appreciate it if you could contact our Patient Advice and Liaison Service (PALS) on 0800 5872586 or by email PALS@elht.nhs.uk. Many thanks.

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