"Do not enter!!!!"
About: University Hospital Of North Durham University Hospital Of North Durham Durham DH1 5TW
What I liked
What could be improved
Don't get me started.
A relative was admitted at the start of December after having a stroke. She couldn't talk or communicate so it was very frustrating for her and her family. She was first on Ward 2 which seemed ok, apart from nosey neighbours and rarely seeing a nurse. Her notes were lost for 2 days at the start. After 5 days she was taken to another hospital. Then returned to Durham after a couple of weeks for an operation. She arrived on the Monday thinking her operation was on the Tuesday. Then on Tuesday it was changed to Wednesday. She'd had no food from midnight until the afternoon when another relative went to see her and asked. Then the operation was postponed until the Friday. She was taken for the operation then kept on ITU until the Saturday night when she went to Ward 14. That’s when the problems really started. When I visited on the Sunday she still hadn't had a bath even though her operation was the Friday. She was still unable to communicate and the nurses didn’t seem to care. We then got a shock on the Tuesday when we were told she had been moved to the Day Surgery Ward as they needed beds on Ward 14!!! This is a ward which doesn't allow visitors during the day, has no wardrobes, baths/showers or TV's. So for someone who can’t communicate, hadn't had a bath for days and was used to having visitors all day every day, this wasn't very nice. She was moved beds 3 times while on this ward. Then 6 days after her op she got the results of her MRSA test and it was found out she had it! Surely it shouldn't take 6 days to find that out?? She still had the same bandage on her wound until that same day 6 days after her op. Why wasn’t it changed every day?? So glad she's finally out of there! She will not be going back there.