"Do not enter!!!!"

About: University Hospital Of North Durham

What I liked

No comment.

What could be improved

Don't get me started.

Anything else?

A relative was admitted at the start of December after having a stroke. She couldn't talk or communicate so it was very frustrating for her and her family. She was first on Ward 2 which seemed ok, apart from nosey neighbours and rarely seeing a nurse. Her notes were lost for 2 days at the start. After 5 days she was taken to another hospital. Then returned to Durham after a couple of weeks for an operation. She arrived on the Monday thinking her operation was on the Tuesday. Then on Tuesday it was changed to Wednesday. She'd had no food from midnight until the afternoon when another relative went to see her and asked. Then the operation was postponed until the Friday. She was taken for the operation then kept on ITU until the Saturday night when she went to Ward 14. That’s when the problems really started. When I visited on the Sunday she still hadn't had a bath even though her operation was the Friday. She was still unable to communicate and the nurses didn’t seem to care. We then got a shock on the Tuesday when we were told she had been moved to the Day Surgery Ward as they needed beds on Ward 14!!! This is a ward which doesn't allow visitors during the day, has no wardrobes, baths/showers or TV's. So for someone who can’t communicate, hadn't had a bath for days and was used to having visitors all day every day, this wasn't very nice. She was moved beds 3 times while on this ward. Then 6 days after her op she got the results of her MRSA test and it was found out she had it! Surely it shouldn't take 6 days to find that out?? She still had the same bandage on her wound until that same day 6 days after her op. Why wasn’t it changed every day?? So glad she's finally out of there! She will not be going back there.

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your relatives recent admission to Ward 2 and Ward 14 at University Hospital of North Durham.

I am very sorry to hear that you are unhappy with the care she received.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positve or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

Tel: 0800 7835774