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frustrating, dreadful

Story from nhs.uk

"frustrating, dreadful"

About: Tameside General Hospital

What I liked

the staff and medical assessment unit

What could be improved

After arriving in an ambulance at midnight my 81 mum was greeted with the words ` theres a 6 hour wait for a dr love ` Bearing in mind she has Dementia

she was very short of breath and was given oxygen and bloods taken and then nothing...b for 4 hours. we were sat in a cubical with large splats of blood on the floor which i asked a nurse to clean up.

we eventually got a nurse to check mum as she wasby now unresponsive and her blood pressure had flat lined. suddenly every one at A and E was very attentive. she then had a chest xray but the mobile xray machine wasn't `booked and requested `in the correct manner so had to go back to the department for the correct paper work and correct requests to go through !

Mum was kept on a trolly for 11 hours in A and E. . when she was eventually moved to the medical assessment unit thing got a lot better.

Anything else?

6 hours at night to see a doctor is unacceptable

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Responses

Response from Tameside General Hospital 12 years ago
Tameside General Hospital

Submitted on 10/01/2012 at 12:54
Published on nhs.uk on 11/01/2012 at 04:01

Thank you for posting these comments. I am sorry that you and your mother had such an unsatisfactory visit to the hospital. The hospital is under a lot of pressure at the moment, but these waits do seem excessive. We continue to work with our health and social care partners to address the significant challenges of managing the demands of winter on the health service. I am please that things got better for your mother when she got to MAAU.

Kind regards

Philip Dylak

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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