"Contact and advice received from NHS 24 "

About: NHS 24

(as the patient),

Recently I had severe continual bouts of sickness, stomach cramps etc. This lasted for several hours and was very concerning as am usually very well. I was concerned re my hydration levels as I could not even take sips of water without being really ill.

I contacted NHS 24 for advice, and the people who took the call, both the initial point of contact and the nursing advisor were excellent. They were very patient, helpful and calming. The advice given was very practical.

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

It is very much appreciated that you have taken the time to express your appreciation of the care you received when you contacted NHS 24. I am delighted to note that our staff are maintaining the high standard s of professional care and support we aim to provide for our patients at all times. Where it is possible to identify any staff member(s) involved in a particular contact with our service, NHS 24 will ensure that any complimentary feedback is given directly to the staff member.

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