"Quite shoking"

About: St George's Hospital (Tooting) (London)

What I liked

staff were friendly for the most part

What could be improved


infection contorl



decision making

Anything else?

A friend was having observations for a gastro related disorder, before she had even had any surgery (which she waited over a week to have decided if that was what the best option was) she contracted cdiff and was put into isolation. After her surgery she developed an infection in the wound. The control of cross contamination is shocking, for example she was not allowed out of her room to usbathroom, yet was allowed to pop into corridor for a phone call, a nurse also passed me a menu (as a visitor) to pass to her. I was allowed in and out her room in normal clothes. Other staff also came in and out her "isolation" room. This menu was then passed to numerous other patients. When having her wound dressed the dr/nurse dropped the dressing on a chair which she then went to reapply on my friend the patient. Luckily my friend complained that this was not ok at all. Thee dr/nurse got very huffy about being told what to do. Where is the basic hygeine? Where is the basic knowledge of controlling infection? The wards were grubby and hot. Inititally my friend was on a ward with a mentally ill patient who stole her magazines, then put on another ward with a second mentally ill woman who groaned continually through the night. How could my friend expect to sleep soundly, which is so imporatnat for receovery? It has shocked me to the core that this goes on, and makes me thankful that I have private healthcare. I will have to be near death to go to an NHS hospital like this.

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Response from St George's Hospital (Tooting)

We are sorry to learn of your friend’s poor experience at the hospital. This is certainly not the level of service and care that we strive to provide for our patients. If you would like a personal reply to your concerns then please contact the Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department (complaints@stgeorges.nhs.uk).

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