"Think twice before using this hospital"

About: North Tyneside General Hospital

What I liked


What could be improved

Each time I or someone I know uses this hospital there is a problem. My elderly mother-in-law was phoned by a doctor saying she urgently needed to be seen as something had showed up on recent tests. Understandably, she was extremely anxious when told she had to visit the Freeman Hospital that afternoon as North Tyneside General did not have the necessary equipment to treat her.

Upon arrival at the Freeman they had no details from North Tyneside General and she was left none the wiser. She visited the North Tyneside General the next morning and was fortunate enough to speak with a consultant who advised her that what she had been told was not the case and the doctor had been incorrect in what he had said.

What is going on at this so-called hospital? Not only is this is an appalling way to treat people but it is also worrying. What else are doctors like this one getting wrong at this hospital?

Anything else?

It's about time a serious inquiry is set up to review the increasing number of concerns about this hospital.

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Response from North Tyneside General Hospital

Thank you for your comments posted on this website. The Trust is sorry to hear of your mother-in-laws experiences from staff at North Tyneside General Hospital.

The ENT Service is managed by the Newcastle Hospitals NHS Foundation Trust and is housed at North Tyneside General Hospital. We will pass on your comments to the Newcastle Trust. However, if you would like to write to the Newcastle Trust for a formal response their address is:

Patient Service

Freeman Road Hospital

Newcastle upon Tyne

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