"Waste of time"

About: Darlington Memorial Hospital

What could be improved

- Waiting times could have been a lot quicker. Earliest appointment and wasn't in till a long time after this dedicated time.

- The treatment given from a care worker; didn't provide much relevant treatment or a meaningful way of what was causing the problem.

- The care workers didn't talk much or introduce themselves. It seemed as if they were seeing me as something below them, was also spoken to and 'treat' in a way which was irrelevant and didn't have any significance.

Anything else?

First time visiting ENT ward of Darlington Memorial, will be more wary next time (if that occurs)!

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Responses

Response from Darlington Memorial Hospital

Dear Anonymous,

Thank you for providing feedback on your recent visit to the Ear, Nose and Throat (ENT) Ward at Darlington Memorial Hospital.

I am sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you . If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients and their families.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

Tel: 0800 7835774

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