"wouldnt want to experience going to this hospital..."

About: Russells Hall Hospital

What I liked

bad experience liked nothing

What could be improved

the midwifes were vile to me and rude felt like i was just another number to them no compassionalthough my 2nd baby was scared waited 4 hrs to be seen in triage and in labour feel this was unacceptable no beds available

food is disgusting and not fit for human consumpyion my husband had to bring me food in as i could eat that area needs improving a lot

Anything else?

i was a planned csection and went into labour early doctor tried to force me into natural birth when my care had already been sorted by my consultant i was reduced to tears and felt very scared the doctor in question even wrote in my notes i had agreed to natural birth which wasnt the case so took it up with the midwife i got my csection in the end but midwifes were rude to me telling me it wasnt too late to change my mind 6mths this had been planned and i felt like i wasnt being taken seriously the care i recieved was apalling in my experience

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to post your feedback about the maternity services at our hospital. We welcome all feedback and comments are acted upon as part of our ongoing commitment to improving patient care and experience.

We are extremely concerned by your comments. There is never an excuse for rude behaviour and we would expect all our patients to be treated with dignity and respect. It is difficult to comment on your specific case without your own details and reviewing your medical notes.

However, speaking in general terms, if the birth plan is for a planned caesarean but a mum-to-be can deliver naturally, it is not uncommon for midwives and doctors to suggest a natural birth, if safe and appropriate to do so. Patients are not usually pressured into altering their plan if they don’t want to.

If the doctor appeared forceful, then we can only apologise for this. We would welcome an opportunity to take this up with the individual doctor and would urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 so we can investigate your experience thoroughly.

We are sorry if you felt the food was disappointing. We take the nutrition of our patients very seriously and we are committed to providing a healthy menu for patients. However we continually strive to improve the service and we held a Patient Panel on 3rd November 2011 for patients, carers and visitors to share experiences of inpatient mealtimes.

Feedback from the participants at the event, as well as from emails and phone calls we have received, will be discussed by our nutrition team and an action plan for improvement will be drawn up.

We do aim to offer our patients the highest standards of care and we are sorry if, on this occasion, we have fallen short of those standards.

Your concerns will be discussed at the next management meeting so that staff in the Maternity department can learn valuable lessons from your experience.

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Response from The Dudley Group of Hospitals NHS Foundation Trust

Thank you for taking the time to post your feedback about the maternity services at our hospital. We welcome all feedback and comments are acted upon as part of our ongoing commitment to improving patient care and experience.

We are extremely concerned by your comments. There is never an excuse for rude behaviour and we would expect all our patients to be treated with dignity and respect.

It is difficult to comment on your specific case without your own details and reviewing your medical notes.

However, speaking in general terms, if the birth plan is for a planned caesarean but a mum-to-be can deliver naturally, it is not uncommon for midwives and doctors to suggest a natural birth, if safe and appropriate to do so. Patients are not usually pressured into altering their plan if they don’t want to.

If the doctor appeared forceful, then we can only apologise for this. We would welcome an opportunity to take this up with the individual doctor and would urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 so we can investigate your experience thoroughly.

We are sorry if you felt the food was disappointing. We take the nutrition of our patients very seriously and we are committed to providing a healthy menu for patients. However we continually strive to improve the service and we held a Patient Panel on 3rd November 2011 for patients, carers and visitors to share experiences of inpatient mealtimes.

Feedback from the participants at the event, as well as from emails and phone calls we have received, will be discussed by our nutrition team and an action plan for improvement will be drawn up.

We do aim to offer our patients the highest standards of care and we are sorry if, on this occasion, we have fallen short of those standards.

Your concerns will be discussed at the next management meeting so that staff in the Maternity department can learn valuable lessons from your experience.