"Decent care, Poor Consultants."

About: Royal Shrewsbury Hospital

What I liked

I was on Ward 25 Colorectal.

The majority of the nursing staff were friendly and caring, and were sympathetic to me both before and after surgery when I was in pain before and afterwards when I was subject to awkward internal dressing changes.

Many of the staff had a good sense of humour which is prerequisite to working in the Colorectal department due to the embarrassing nature of surgical procedures in the dept.

What could be improved

Oftentimes the toilets were soiled and used bedpans left around.

Many staff seemed to dislike patients.

Consultants were very rude and didn't seem to care for the welfare of their patients.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you for contacting the Trust through the NHS Choices website.

I will pass your comments to the Clinical Manager for their information and action as required.

Thank you for your kind comments regarding the staff involved in your care. I will be happy to share them with the staff concerned.

Should you require any further assistance, please contact the PALS office on 01743 261691 (RSH) or 01952 641222 ext 4382 (PRH).

If you would like your comments investigating under the formal Complaints Procedure, please contact the Patient Services Office at complaints@sath.nhs.uk or by telephone on 01743 261652.

Patient Experience Team

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