"An excellent service and building is being spoiled..."

What I liked

All the treatment received by my husband(the patient) and myself was excellent. Information given to us was relevant and correct. The Surgical Triage unit was brilliant and the staff were very helpful and kind. treatment was required every day over the Christmas period as an outpatient following an urgent surgical procedure on the Friday before Christmas.

What could be improved

The address was not changed or checked on admission. The letter from the GP showed the correct address, but the discharge summary showed the old address.

The medication provided by the hospital had the wrong name on the labels. No one had checked it and we did not notice until we got home. The medication was correct however,but the instructions on the discharge summary did not agree with the instructions given on the pharmacy label. Attention to detail was missing.

Anything else?

Thank you for all you did for us.

We were very happy with the ward but the experience of entering the hospital was awful. It was disgusting to see all the cigarette ends, dirty cups, litter, and half dressed patients with drips around the entrance smoking. The smoke was being pulled into the entrance by the revolving doors.

All this is going on under and near a notice which states that there must be no smoking in the Hospital or grounds !

The worrying thing is the Infection Control standards and Health and Safety standards must be being contravened.