"Friendly staff and a pleasant environment, shame..."

About: St George's Hospital (Tooting) (London)

What I liked

Every time I have visited the hospital I have been stuck by how helpful and friendly every member of staff I encountered has been. Despite being very busy due to Christmas ward closures and shorter numbers of staff, everyone was very friendly and answered my questions. I know that my mother and sister appreciated this as I spent longer then expected in recovery after my surgery and were unsure of where I was going afterwards.

My surgeon allowed me to express my opinion on the positioning of scars for my surgery in my consultation and on the morning of my admission I was asked if I wanted to change my mind. Other surgeons I had consulted with about this surgery hadn't allowed me to offer my opinion about preferred technique.

When a slight complication arose (I had a fast pulse after surgery), I was well looked after and was kept well-informed about possible reasons behind it and treatment to help lower my pulse.

What could be improved

The food, despite mentioning that I was a vegan before admission there was no food that I could specifically eat. It wasn't too bad as I could eat parts of some vegetarian meals but it would have been nice to have known there was something I could definitely eat rather then hoping something would be suitable.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St George's Hospital (Tooting)

Many thanks for taking the time to provide feedback on your experience at St George’s Hospital. Your kind comments will be passed onto the relevant staff and your comments about the food will be passed onto the catering team. Thank you once again.

  • {{helpful}} of {{total()}} people think this response is helpful