"The experience was traumatic and cruel!"

About: Southmead Hospital

What I liked


What could be improved

Staff need to learn how to listen to the patients! I was in labour with my first child for 29 hours and was denied pain reliefe as I was told I wasn't in labour and that I wouldn't know if I was because I was a first time mum! I wasn't listened to. I wasn't given vital antibiotics that were essential during my labour resulting in my tiny new baby getting very ill and having needles stuck in her every day! My partner was forced to leave the hospital by a midwife who said that I wasn't in labour, only to return half an hour later when i was giving birth!! (so much for not being in labour). Because I had been told that I wasn't in labour it was too late for me to have any pain relief and had to go through childbirth with nothing! The staff have no compassion or respect for the people that they 'care' for what so ever! I found the whole stay there very traumatic and distressing even the nursery nurses were rude and sometimes cruel and would reduce me to tears. I would never go back their and I would certainly never have another child after the trauma that I went through there. I still have flashbacks and nightmares now bringing back the moments the doctors would hurt my baby sticking needles in her because some midwife wouldn't give me antibiotics. I would not suggest this hospital to anyone!

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Response from Southmead Hospital

Dear Christina - I am very sorry that your stay at the Maternity Service at Southmead Hospital in May 2011 was so poor. Clearly staff should always listen to a patient’s request and take account of their needs, and I am very sorry that clearly this was not your experience. Patient communication is paramount to the service offered, and even where it is not possible to accede to patient requests it is important the reasons for this are fully explained and understood.

I regret that you have lost faith in the staff at Maternity Service and I would be very happy to arrange for a full investigation of your concerns. Please provide your details via the following email complaints@nbt.nhs.uk if you would like me to contact you in order to pursue this. I anticipate that a full investigation may provide you with some reassurances about your specific concerns, and I hope go someway to restoring your opinion of the North Bristol Trust Maternity Service, which has an generally excellent reputation as witnessed by the many compliments we receive about the service.

Please be assured that the safety of both mothers and their babies are a priority for the Trust, and understanding in more detail the concerns you have will help us refine the service for other mothers and babies.

Kind regards - Steve Sykes

Advice and Complaints Team Manager.

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