"Consultant at Ashford Hospital"

About: Ashford Hospital

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I have just returned home from a horrible experience with a consultant at Ashford Hospital. I have been suffering with knee problems for over a year now, and thought that today I would finally get to the bottom of it. I didn't expect to be left shaken and crying,

From the beginning of the appointment I felt the consultant was patronising, telling me how to sit properly in my chair and repeatedly questioning any answers I gave to them. They proceeded to launch a tirade on chiropractic care, saying it is pointless and unnecessary, which I found very unprofessional. They said every treatment I have tried before was pointless and almost seemed to imply it was my fault. This was the easy part.

As I was leaving and the consultant made yet another dig at chiropractors, I got upset and as I started to cry they began to shout in my face saying that I was offending and had really upset them, before basically shoving a box of tissues in my face and saying I was being offensive! The consulant said 'What's wrong, why are you crying?'. I then left the room and they talked to my Mother and asked if I 'was always like that' and said I was shoving advice back in their face. They had literally been shouting at me as I was crying and I was so shaken and they could see that - I hadn't said a word about their advice, just that I thought their personal attack on other treatments wasn't very helpful.

I found the consultant to be very aggressive and uncaring to me and I was utterly mortified by my experience. To be yelled at when feeling vulnerable and upset is surely not what the NHS is about?

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Responses

Response from Ashford Hospital

We are sorry to hear about your experience in outpatients and would welcome the opportunity to discuss this with you further. We do not want any patient to leave an appointment upset by the way their consultant or another member of staff has treated them. Please can you contact Diane Lashbrook, Matron, directly on 01932 723428.

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