"Great maternity care"

About: Princess Royal Hospital (Haywards Heath)

What I liked

Fantastic maternity service are provided through PRH. Felt well cared for at all points including antenatal care. Midwives were incredibly accommodating when care needs changed. Felt supported and cared for through labour - always felt informed of progress and care options. Post-natally was very well cared for even after discharge when I had problems. Was able to revisit labour ward and have care immediately when needed. Thank you for all your care and attention.

What could be improved

Access to individual rooms if free instead of on ward during labour or monitoring would be a helpful option. Very dated rooms - in need of upgrade including new beds. More private facilities on labour ward (bathrooms etc)

Story from NHS Choices

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Responses

Response from Brighton & Hove LINk

It’s great that you had such a positive experience. As the independent health and adult social care watchdog for the Brighton & Hove, we collect any stories you have about local services. These stories are then logged with us, and if enough people have a similar story we can act on this information, either by challenging services about negative feedback we have received or congratulating them for positive feedback.

If you would like your experiences to be logged with us, just email me the details at community@cvsectorforum.org.uk (you could copy and paste what you have written here if you like), or look at our website www.bhlink.org for more information about what we do.

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

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