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Care Opinion

could have been better

Story from nhs.uk

"could have been better"

About: Bolsover Hospital

What I liked

mum in this hospital treatment not very good

What could be improved

staff taking more notice what they are being told by the family

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Responses

Response from Dan Oliver, Public and Patient Experience Officer , Patient Experience Team, Derbyshire Community Health Services 12 years ago
Dan Oliver
Public and Patient Experience Officer , Patient Experience Team,
Derbyshire Community Health Services

Work with the Patient Experience Team to help to improve patient satisfaction within DCHS services.

Submitted on 17/01/2012 at 10:31
Published on Care Opinion at 11:42

DCHS is sorry to hear your concerns whilst accessing our services. We take all complaints and concerns very seriously and continually strive to improve when we have not met our patients, carers and relative’s expectations.

If you wish to discuss your concerns further please contact The Patient Experience Team on 01773 525119 or more details can be found on

http://www.dchs.nhs.uk/dchs_about_us/dchs_accountability/dchs_compliments_complaints

The Team may be able to resolve your concerns informally or can tell you more about the complaints procedure.

Thank you for taking the time to post your concerns; these will be shared with the service so that improvements can be considered.

Kind Regards

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