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Care was exceptional at Glasgow Royal Infirmary

Posted By fellow369

"Care was exceptional at Glasgow Royal Infirmary"

About: Glasgow Royal Infirmary / Cardiology (Wards 19, 24, 43a, 43b & 44a) Scottish Ambulance Service

(as a relative),

I wish to pass on comment on behalf of all the family, after my wife was admitted as a serious heart patient.

From the moment we got in the ambulance, to the treatment my wife received in the emergency heart surgery required, nothing could have been done, or explained to us any better.

The care shown to both patient and relatives at all times was exceptional.

This hospital and all staff should be a role model to all NHS establishments. Words cannot convey our sincere thanks for saving my wife's life, and for the friendliness and kindness showing.

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Responses

Response from John Hamilton, Head of Board Administration, Board Administration, NHS Greater Glasgow & Clyde 12 years ago
John Hamilton
Head of Board Administration, Board Administration,
NHS Greater Glasgow & Clyde

Act as the Secretary to the Health Board and responsible for complaints, freedom of information requests, health board administration, lead officer for Vale of Leven Public Inquiry and responsible for Ministerial briefings and MSPs correspondence to the Chief executive

Submitted on 28/12/2011 at 15:17
Published on Care Opinion at 17:25

Thank you for your kind message on behalf of your family about the treatment the care your wife received from the staff involved in her emergency heart surgery. It was pleasing to read that your wife, you and your relatives received such excellent attention

I have passed your message on to those responsible for the services you have mentioned in order that they can bring your kind comments to the attention of the staff who were involved in your wife's care.

Thank you for taking the time and trouble to write to Patient Opinion with your most positive and appreciative comments.

John

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 12 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 12/01/2012 at 17:45
Published on Care Opinion at 21:53

Thank you for sharing the care experience of your wife and of your family. I'm delighted that the care provided by the Scottish Ambulance Service was of such a high standard . I will share your feedback with staff through the Service's intranet site.

In the meantime, I wish your wife a speedy recovery.

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