"If a stay in hospital could be described as..."

About: Basildon University Hospital

What I liked

I was unfortunate to severe my achilies tendon after having an accident in London and taken to Whitechapel. After 2 days of no treatment and a total lack of care I discharged myself, got home and went to Basildon Hospital.

From the moment I arrived, through my operation and until I left I received the best care possible. Everyone, without exception was polite, gracious, helpful and completely professional. From A&E, to the ward staff, anesthetist, attending surgeon, recovery room staff and back on to the ward and the transport staff.

My GP refereed me after he spoke to the Orthopedic surgeon on duty. He asked that I get to the hospital immediately and that the GP supply me with a letter. I was seen by the ortho within 30 mins who determined I needed urgent treatment. I was admitted to Bulphan ward and operated on within a couple of hours. Every step of the way I was informed what was happening and new what to expect.

What could be improved

Nothing

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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