"As a day-patient service, it was very good, but as..."

About: Ipswich Hospital

What I liked

Friendliness of the staff. Speed with which I was diagnosed and treated,

What could be improved

To make this a neutral evaluation, if the first box is "What I liked" this one should be "What I did not like"

I saw far too many nurses and doctors. I was repeatedly asked the same risk assessment questions by each. I was told very little about my symptoms, and how to spot a concern in the months following treatment which I was told bore the greatest risk of failure.

I understand the need for risk assessment before surgery. But once at the beginning to ensure that the correct treatment is established, and once again just before surgery should be enough. The repeated questioning and lack of information that would have enhanced my experience all pointed to a process designed for the practitioners not the patients.

Anything else?

Your car park is a disgrace. It should be free for 30 minutes to allow drop off at the very least. Why don't you install ticket machines that allow users to buy time by the minute and with their phone or bank card. Requiring them to buy a minimum of two hours is, I'm afraid, a transparent means of increasing income inappropriately.

If shops can make it easy for customers to find the departments they want to visit, hospitals could too. Signage is appalling. Again, staff can find there way about and that would appear to be good enough.

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Responses

Response from Ipswich Hospital

Thank you for your comments. Since your visit we have introduced free 30 minute parking in drop off areas throughout the hospital and have improved signage throughout the site.

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