"A truly caring, competent and professional..."

About: Royal Lancaster Infirmary

What I liked

The staff on Ward 16 are true Vocational professionals, and their care and concern for patients was exceptional. I can't give them enough credit for making a rather painful operation bearable.

Thank you.

What could be improved

Exterior window ledges , which are made of metal are very loose (room 11) and flap about.

When very windy it is very difficult to sleep and I had to ask for some ear plugs to be brought in.

Also the hinge on the door of this ward needs replacing - it is a very heavy door to open and catches the hinge and bangs every time it is opened/closed .

Anything else?

Spare beds were often filled with post operative patients from other departments - and even though at times the ward was short staffed the level of care never altered. The staff just did that 'extra mile' beyond the call of duty.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for your kind comments regarding your experience on Ward 16, together with your feedback on where we can improve. We will pass your message onto the Head of department to investigate further and share with the team.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/

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