"Cheerful Sparrows Queen Elizabeth Queen Mother"

About: Queen Elizabeth The Queen Mother Hospital

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a nurse seemed to decide i didnt need my mentle health drugs for 5 days till my carer noticed i wasnt their and inquired about my meds was rude after disciplined

still felt they mucked my meds about to point my full time carer had to come in 2 times a day just to make sure they had given me my meds was in cloathes i arrived in for 2 days till my carer helped me change no help from nurses they talk about you while out of ear shot but they were not under beds dirty unhelpful unless my carer told them what to do was the most scary thing / place ive ever been to

i still have nightmares from their related to me not getting any meds vary unpleasant stay i hoped the nurse who decided not a doc a nurse was reprimanded but my carer visited a friend in their and she is still their if i was Weller ide have taken it further also alot of temp nurses their no one seems to know whats going on they brought me something to eat i asked if was ok to eat they said yes as nothing was on board then after i finished i got told off by another nurse as i was null by mouth i asked and they hadn't put it on board but yet i got the telling off im mentley ill how do i know bad treatment

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

I am sorry to hear of your experiences whilst at the Queen Elizabeth the Queen Mother Hospital, it sounds like we have not met our normal high standards for which I would like to apologise. If you would like us to investigate your concerns further I would be greatful if you could contact the Patient Experience Team who will be happy to help.

The Patient Experience Team can be contacted either by phone on 01227 783145 or 01227 864314 or via email at patientexperience@ekht.nhs.uk

We look forward to hearing from you.

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