"Decent but please work on providing simple..."

About: Sandwell General Hospital

What I liked

The nursing staff were very good and kind and helpful. The surgery I had on my arm appears to have been done well. The ward was adequate and fit for purpose.

What could be improved

Basically information. I never knew who to ask for what, or what was planned for me without having to ask. On the day I was discharged I was unable to find out if I was going or not and kept getting told [whoever] can help you with that later, but that person never came or didn't know. Basically five minutes telling me this is what the process is, and this is what we are waiting for...

Anything else?

I was in Lyndon 3 ward for two nights for surgery on a broken arm. I have no complaints and was happy overall. I would have liked more information. I felt as an organisation you failed quite badly at keeping me informed, but all the individuals were helpful and nice and appeared competant. I suspect they were overworked to keep me informed. all of the nursing and doctors were great including a number of student/trainees who were very helpful.

Story from NHS Choices

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Responses

Response from Sandwell General Hospital

Thank you for your feedback. Your point re information is well taken. It is something we are working on and will continue to try to improve. Kind regards, John Adler, Chief Executive.

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