"Frustrating and undignified."

About: Uch at Westmorland Street Uch at Westmorland Street London W1G 8PH

Posted via nhs.uk 12 years ago

What I liked
Location.
What could be improved
Communication between stuff (nurses, admin)/doctors.
The chaotic, uncaring administration.
Anything else?
I was left in a bed without food, water or any information for more than 17 hours waiting for an operation that was postponed.

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Uch at Westmorland Street

Submitted on 24/02/2012 at 15:42

Published on nhs.uk on 25/02/2012 at 04:00

Thank you so much for taking the time to feedback on your experiences at the Heart Hospital and I'm very sorry that we did not meet your expectations on this occasion. We always strive to offer excellent care to our patients and your experience clearly falls far short of that. If you would like to discuss your concerns in more detail please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 020 3456 7010 or pals@uclh.nhs.uk

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Frustrating and undignified.

"Frustrating and undignified."

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