"Excellent service - brilliant staff!"

About: University Hospital (Coventry)

What I liked

I am writing to say a big thankyou to all the staff at Coventry & Warwickshire Hospital for the kindness and professionalism they have shown myself and my wife over the past 12 months.

This time last year we started the process of IUI treatment at the hospital which resulted in my wife becoming pregnant with twins in April 2011. I am delighted to say she gave birth on 2nd December 2011, all are healthy and well and we are currently at home enjoying our new life as a family.

We have experienced many highs and lows over the past year but one thing that has never changed was the excellent service we received from staff at the hospital, they always treated us with dignity, respect & understanding. Particularly the staff at the Centre for Reproductive Medicine, Ultrasound, Foetel Well Being, Labour Ward & Ward 24. They kept my wife updated on things, were always helpful with advice and gave her the reassurance she needed to help her through her first pregnancy.

In particular a special thankyou to one member of staff at the IUI clinic, a doctor, a Professor & a particular member of staff on the Labour Ward - an absolute star! They have done the hospital & NHS proud.

Story from NHS Choices

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Response from University Hospital (Coventry)

We can't thank you enough for giving others an insight into the care that you and your wife received at the Trust. We are fortunate to have a highly dedicated group of staff here that go the extra mile to ensure they are giving high quality care to the patients that we see. Your comments have been passed to all those mentioned.

Thanks agains for taking the time to place a posting about the Trust, we can only begin to imagine how very special your first Christmas as a new family will be.

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