"friendly and fast- just how it should be"

About: Westmorland General Hospital

What I liked

I had to visit the x ray department for a spine x ray, I only had to wait about 5 minutes before being called through.

The nurse who carried out my x rays was friendly and put me at ease by explaining everything to me. -however see below

What could be improved

Whilst my x- rays were being carried out I could hear 3 or 4 people talking at the far end of the room behind the plastic screen but could not see anyone , I have no idea who they were but felt a little uncomfortable lying there in my hospital gown wondering if they could see me. I was worried it was a delivery person etc.

Perhaps there is an office adjoined to the department, if so may I suggest that the door is kept closed whilst patients are being x- rayed

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Responses

Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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