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Care Opinion

Outstanding in all respects

Story from nhs.uk

"Outstanding in all respects"

About: Grantham & District Hospital

What I liked

The exceptional courtesy and kindness shown to all the patients who were 'in for a scan'. All the staff were cheerful and the hospital was absolutely spotless. Timekeeping was excellent. The all-round improvement in the hospital since a visit some years ago is remarkable. Car parking is well controlled and the cost entirely reasonable. having also attended A&E with my wife who fractured her ankle I would add that both A&E and the orthopaedic departments wer of the same exceptional standard. We are lucky to have Grantham Hospital and the dedicated staff.

What could be improved

Nothing.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 28/05/2012 at 15:44
Published on Care Opinion at 16:54

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I appreciate that our response to you is quite some time after you wrote and told us about your experience and I am very sorry for that; however we now have a process across the Trust to be regularly checking and responding to Patient Opinion. Please be assured that even after this time your comments are valuable.

Thank you for taking the time to tell us about your experiences; I am pleased that you have had good care from a number of our departments and I have passed your feedback onto the staff. Thank you again.

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