"it was the worse experience of my life."

What I liked

nothing, the experience was awful and the staff should be changed!

Anything else?

I went to the outpatients area today with my mum and it was terrible. we waited for 1 hour and 20 minutes and still no-one called us in. everybody else had been and left even the people that came after us. I was highly offended as the staff all didnt even apologise, also none of them smiled at all. their personalities were awful and when we eventually saw the doctor he basically just said carry on taking the medicine. after all that time there was no point of us even having the appointment. i felt that it was awfully rude for all the staff including the doctor to treat us that way and with personalities like that they shouldnt be allowed to be working in this industry. it was unfair on us and certainly unfair on any other patients that are treated this way.

Story from NHS Choices

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Response from Danetre Hospital

Thank you for tanking the time to share your experience, I'm sorry to hear that is wasn't positive. if you would like to discuss the concerns further then please do not hesitate to contact me on 01536 452070 or pals@nhft.nhs.uk

Kind regards

James Allan

PALS Manager.

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