"Disappointing"

About: Manchester Royal Infirmary

What I liked

Discussion with senior reg once I actually got into see him.

What could be improved

Waiting time both at OP clinic and at bloods

Staff not to dicussing amongst themselves how tired they were, what the plans were for Christmas night out etc whilst carrying out BP measuring and doing weights

Booking in clerk making some eye contact, saying good morning, smiling!

Anything else?

As a CMFT employee I feel I need to raise the issues above. Whilst I realise how busy these clinics are, and maybe how boring either booking people in or doing BPs and weight is I do feel the clinic staff need to remember to be more professional around and in their approach to the service users.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

  • {{helpful}} of {{total()}} people think this response is helpful