"Appointments system utter madness!"

About: Westmorland General Hospital

Anything else?

Thank you Morcambe Bay Health Trust for making me wait 6 weeks for an MRI scan which I had on 14th November now to be told that I can't come and get the results until 16th Jan 2012! As if having any type of investigation is stressful enough but to wait 2 months for the results because my consultants clinics have been cut dramatically is madness!

Let's hope that the bone disease that I have hasn't worsened by then because boy are Morcambe Bay Health Trust are going to have to dig into their pockets to put it right!

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Responses

Response from Westmorland General Hospital

Thank you for bringing this matter to our attention. Firstly, we are sorry that the service you have received did not meet your expectations. We would like to discuss your concerns further and would be grateful if you could contact our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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